Palisade Knowledge Base

Home → Troubleshooting → Network Server Issues → LMTOOLS Crashes When Displaying System Settings

18.14. LMTOOLS Crashes When Displaying System Settings

Applies to: All Palisade products 4.x and 5.x licensed with FLEXlm or FLEXnet

I start the FLEX administrative tools (LMTools).  Most functions work fine, but when I click on the "System Settings" tab the program crashes.

We have seen this problem when Data Execution Prevention (DEP) is turned ON on a PC with Execute Disable Bit (EDP) technology. LMTools crashes when attempting to look for a dongle ID from the "System Settings" tab.

To avoid this problem, exclude LMTools from the list of applications supporting this option.  Follow this procedure:

  1. Open Control Panel » System. (Alternative procedure: right-click on My Computer and select Properties.)

  2. On the Advanced tab, in the Performance section, click Settings.

  3. Select the Data Execution Prevention tab.

  4. Select "Turn on DEP for all programs and services except those I select".

  5. Click the "Add..." button, and in the window that opens navigate to LMTools.exe.  (By default, it's in a subfolder under C:\Program Files\FLEXnet\Palisade or C:\Program Files (x86)\FLEXnet\Palisade.  Your serial number is the name of the subfolder.) Click Open.

  6. Click OK to close the Performance Settings dialog, and OK to close the System Settings dialog.

Last edited: 2012-09-28

This page was: Helpful | Not Helpful