Home → Troubleshooting → Network Server Issues → "You must have full administrative privileges to run this program."
Applies to: Palisade Server Manager 6.x/7.x
When I try to launch Server Manager, I get this error popup:
You must have full administrative privileges to run this program.
But I am an administrator. What's wrong?
Server Manager doesn't directly test whether you're an administrator, because some "administrators" don't actually have full privileges. Instead, it makes these tests:
Is the Palisade NetServer folder writable? Specifically, can Server Manager create and then delete a text file? It needs to write to this folder so that it can update the Server.lic folder. If you're an administrator, ensure that the folder itself and the four files Server.lic, Palisade.opt, PalisadeNetwork.lic, and PalisadeService.log are all writable.
Do you have full control for the System Registry key Palisade\NetServer under HKLM\Software (32-bit Windows)or HKLM\Wow6432\Software (64-bit Windows)? Server Manager tries to write a string value under that key, read it, and delete it. If any of those fail, it concludes that you don't have administrative rights.
If you're an administrator, try this yourself: select the key, right-click in the right-hand panel, select New » String Value, and name it TestKey. Give it any text, and verify that you see that text in the right-hand panel after clicking OK. Finally, delete it and verify that it's gone.
It occasionally happens that the System Registry is corrupted. If that happens, delete the NetServer key and then reinstall Server Manager. (In one case, it was necessary to delete the entire Palisade key and reinstall Server Manager. If you're in a Citrix or similar environment, and you delete the Palisade registry key, you will need to reinstall the client software also, so that's definitely a last resort.)
Last edited: 2015-10-20