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Home → Standalone Licenses → Activation (5.x/4.x/1.x) → Activation Fails with "This license may already be activated on another computer." (5.x)

3.3. Activation Fails with "This license may already be activated on another computer." (5.x)

Applies to:
DecisionTools Suite 5.x
@RISK 5.x
Evolver 5.x
NeuralTools 5.x
PrecisionTree 5.x
StatTools 5.x
TopRank 5.x

Problem:
When I try an activation, I get the message "Activation failed - this license may already be activated on another computer". But this is my first install, so there's no way it's active on another computer.

Response:
This message may be triggered by any of several different reasons, and should be interpreted simply as "Activation failed for some reason."  Here are several possible causes and cures.

If you were trying an Automatic Activation:

• Maybe you have entered an invalid Activation ID.  We recommend that you copy/paste the Activation ID from the email you received, and not try to retype it.  If you do have to retype it, please check every character carefully, including the hyphens.
• Maybe your computer couldn't complete the transaction with Palisade's server, perhaps because of a corporate firewall or because the computer isn't connected to the Internet. If that's the case, you can adjust your firewall settings and try Automatic Activation again, or proceed immediately to Manual Activation. Before trying Automatic Activation again, please add http://*.palisade.com to the exceptions list or allowed list (terms vary) in your firewall program and also to the "Trusted Sites" list in Internet Explorer.  But rather than mess with your firewall settings, you may find it easier just to do Manual Activation.
• Maybe you don't have full administrative rights on this computer.  Please ask your IT department to do the activation for you, by signing on as a full administrator.
• Maybe the license truly has been activated on another computer, and you just weren't aware of it.  Palisade Sales or Technical Support can check that for you.

If you were trying a Manual Activation:

• Maybe you have entered an invalid Activation ID.  We recommend that you copy/paste the Activation ID from the email you received, and not try to retype it.  If you do have to retype it, please check every character carefully, including the hyphens.
• Maybe you are submitting the wrong file through Load Response File.  The correct file will have "Response" in its name, not "Request".
• Maybe you don't have full administrative rights on this computer.  Please ask your IT department to do the activation for you, by signing on as a full administrator.

last edited: 2014-01-10