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HomeTroubleshootingAll Products: Other IssuesQuick Start or Guided Tour Videos Don't Play

3.12. Quick Start or Guided Tour Videos Don't Play

Applies to:
@RISK 6.x/7.x
Evolver 6.x/7.x
NeuralTools 6.x/7.x
PrecisionTree 6.x/7.x
StatTools 6.x/7.x
TopRank 6.x/7.x

I click the link to a Quick Start video or Guided Tour video, but I just get a dark screen with no video playing.

These videos require Adobe's Flash Player plugin to run. If your browser doesn't have the plugin, or the plugin is disabled, the videos can't run.

Flash Player Help on Adobe's site includes download and installation instructions.

If Flash Player is installed but disabled, follow the link in step 4 of that same page to get instructions for enabling it in your browser. On the instructions page, make sure you are following the instructions for Windows and not for Mac.

Last edited: 2016-12-12

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