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1.6. Transferring Standalone Software 6.x/7.x/8.x to a New Computer

Disponible en español: Cómo transferir software de Palisade 6.x/7.x (Standalone) a un nuevo equipo
Disponível em português: Transferindo o Software "Standalone" versão 6.x/7.x para um novo computador

Applies to:  All standalone (non-networked) Palisade software, releases 6.x/7.x/8.x
(If you have a 5.x release, please see Transferring Standalone Software 5.x to a New Computer.)

How can I transfer my Palisade software, standalone release 6.x/7.x/8.x, to a new computer?
How can I preserve the license while I reformat my computer or install a new version of Windows?

Important: If you're simply uninstalling and reinstalling Palisade software on the same computer, without reimaging the computer, don't use this procedure but use Shorter Uninstall and Reinstall of Palisade 6.x/7.x Software instead.

The procedure for transferring between computers is the same as the procedure for reformatting a computer. If you are reformatting, just think "before reformatting' and "after reformatting" when you read "old computer" and "new computer" below.

You can find a video with a short version of these instructions below

(Please note that this can be done only once in any 90-day period. If you have a short-term need, you can install the software and use it for 15 days as a trial, no more than once on any computer. Just click "Close" when the activation dialog appears, and you have full functionality.)

First, deactivate the software from your old computer, as follows:

  1. Run the software on the old computer and in the @RISK ribbon menu click Help » License Manager (For @RISK version 7 or older). In @RISK version 8, click @RISK (first button from left to right) » License Manager. (If you have already uninstalled the software and it is still activated, unfortunately, you will have to reinstall it so that you can deactivate it. If you're not sure whether it's still activated, Technical Support at can find out for you. If the old computer is broken, so that you cannot deactivate the software, please contact Technical Support.)

    Note: The software can't be run via remote login. However, you can deactivate it via remote login.

  2. Write down the Activation ID that is displayed, unless you already have a record of it. You will need it when you activate the software on the new computer.

  3. Click Deactivate.  If you have an Internet connection, click Automatic.  If you have no Internet, or if Automatic Deactivation fails, click Manual and follow the instructions on screen. Deactivation is not complete until you receive a success message.

  4. After deactivating the software on your old computer, you can uninstall it in Control Panel » Programs and Features or Add or Remove Programs (requires full administrative rights), or leave it installed but inactive.

Next, install and activate the software, using the same Activation ID that you just deactivated.. If you need an installer, please contact Technical Support. Include your serial number in your email so that we can send you the correct installer.

Please keep track of which Activation ID is activated on which computer. Palisade Technical Support has no way to find this information, so your records are a critical part of managing your licenses.

There is an instructional video available here: How to move a license from one computer to another one
Note: If you have any difficulties, please contact Palisade Technical Support with your Activation ID and a screenshot of any error messages.  A valid and active maintenance contract is needed when contacting support, if maintenance is expired, support will be denied and referred to your Sales Manager for license renewal.

Last edited: 2023-02-23

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