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2.11. One User Doesn't Get the Activated License

Applies to:  All products, releases 6.x/7.x/8.x

I activated a standalone license on a computer, and it works fine for me, but when another user tries to run on the same computer she still gets the trial license.

The user will need to select the activated license. (If you want to do it for her, you must log in on her Windows account.) Here's the procedure to follow under that user's login:

  1. Launch the software.
  2. If License Manager doesn't come up by itself, click Help » License Manager. In @RISK version 8.x, click @RISK » License Manager.
  3. In License Manager, click Select License, select the activated license, and click OK.

For more information about how the software decides which license to use, please see Which License Gets Used?

Last edited: 2020-04-07

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