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2.2. Getting a Standalone Certificate License

Disponible también en Español: Obtener una licencia Individual certificada

Applies to: All products, release 6.x/7.x/8.x standalone certificate licenses
(If you have a network certificate license, see Step 3: Get License Certificate.)

Why would I want a certificate license for my standalone software, as opposed to the regular activatable license?

Some customers have security restrictions and are unable to send XML files from their computers to perform the Manual Activation. Others may have other software installed that is incompatible with the activatable license (called "trusted storage" by FLEXnet). For these customers, we offer a certificate license as an alternative. We always start with a 30-day certificate on a new PC. At any time during the 30 days, you confirm to us that the license is working, and we then issue a production certificate license for the same PC. Certificates are issued for a maximum of a year at a time and are renewed free of charge.

The choice of certificate or activatable license is strictly a matter of licensing; there is no difference in the operation of the software.

How do I get a certificate license?

You'll send an email to Lumivero Technical Support with two items of information: your serial number and your Host ID. The serial number is in the email you received from Palisade when you bought the software, and you find the Host ID as follows:

  1. If you haven't already installed the software, install it by right-clicking the installer and selecting Run As Administrator.
  2. Launch the software, and on the popup click License Manager.
  3. In License Manager in version 8, your host ID will be listed. In older versions, click the magnifying glass near the bottom left corner, then on the next screen click Host ID.
  4. A Notepad window will open. Look at the third line, which begins The FLEXnet host ID of this machine is. Include the twelve-digit number from that line in your email to Technical Support. If there are two or more numbers, include only the first one. (If you prefer, just copy/paste the whole line into your email.)

Are you getting certificates for more than one serial number? You can do some now and some later, but please include one Host ID per serial number in your email.

Technical Support will respond with your license certificate(s).

What do I do with the certificate?

  1. If Microsoft Excel or Microsoft Project is running, close all instances.
  2. Save the Palisade_Standalone.lic file to the System folder under your Palisade installation folder. By default, this is either C:\Program Files (x86)\Palisade\System or C:\Program Files\Palisade\System. If another file of the same name exists in that folder, overwrite it.
  3. Launch the Palisade software. If License Manager does not come up spontaneously, click the License Manager button (if you get a box describing a trial version) or click Help » License Manager (if the software launches).
  4. The box in License Manager should say that you are using a certificate with the expiration date mentioned in the email Technical Support sent you. If so, the certificate is installed and working.
  5. If License Manager still shows a trial license, or no available license, click Select License and select the certificate when it appears in the list. (The license selection is remembered for each user, so if you're an IT person, the end user will need to do it also.)
  6. If this is your first certificate on this PC, reply to Technical Support's email to verify that the license works, and they will send you a production certificate for this PC.

Last edited: 2020-03-19

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