HomeTroubleshootingAll Products: Startup"Using ... via remote access or Terminal Services is not allowed ..."

2.90. "Using ... via remote access or Terminal Services is not allowed ..."

Applies to: All products, releases 6.x/7.x

When I launch my Palisade software, I get this error message:

Using productname via remote access or Terminal Services is not allowed for this type of license. To run this Excel add-in, you must be physically present at the computer. However, administrators can use remote access to activate or deactivate licenses. Are you an administrator who wants to manage Palisade licenses on this computer?

Or,

Authorization failure.
Details:
Using productname via remote access or Terminal Services is not allowed.

Palisade licenses for standalone workstations, and for Enterprise Network clients, require you to be physically present at the computer where the software is installed.  These license types do not support running the software in a remote-login session such as Remote Desktop or Terminal Services.  When you launch the software in a remote-login session, this message appears.

Special note for XP Mode in Windows 7: Microsoft has implemented Windows 7's XP Mode as a form of remote desktop, and therefore you cannot run standalone versions of our software in XP Mode in Windows 7. However, there's no need to do that anyway, because all of our recent releases run just fine in 32-bit or 64-bit Windows 7.

Click Yes if you want to run License Manager via remote access. The typical use here is for IT people to activate or deactivate licenses on end users' computers. Such licensing actions are allowed for convenience, but you can't run the actual application.

If running via remote login is a requirement for you, please contact your Palisade sales manager about a Concurrent Network license, which will permit remote access. Another option is an auxiliary license or "laptop license" (available in some regions), a reduced-cost standalone license that you can install on the remote workstation.

Last edited: 2015-07-24

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