HomeTroubleshootingAll Products: Startup"FLEXnet returned error code –76"

2.56. "FLEXnet returned error code –76"

Applies to:
Palisade software releases 6.x/7.x
BigPicture 1.0 and 2016

When I launch the software, it loads Excel but then I get this error:

Authorization failure.

Details:
FLEXnet returned error code -76: Internal Error - Please report to Flexera Software, Inc.

But I have a valid license.

This error is nothing to do with your license; it's a problem in the FLEXnet licensing software itself. Somehow it has been corrupted. This happens rarely, and we're not sure why. It may be certain Windows updates, or it may be something else.

The simplest way to solve the corruption is to uninstall the software and reinstall it. Please follow this procedure—you'll need full administrative rights.

  1. In Control Panel » Programs and Features, uninstall the software. @RISK is probably first in the list, but if you have the DecisionTools Suite it will be in the D's. Important: If you get a prompt about deactivating the software, continue the uninstall but do not deactivate.

  2. Delete the C:\Program Files (x86)\Palisade or C:\Program Files\Palisade folder.

  3. Reinstall the software. If you need a link to the right installer, contact Palisade Technical Support and include your serial number with your request. Important: On the Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling."

Last edited: 2017-07-21

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