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2.2. Enterprise Network Client Setup

Disponible en español: Instalación del Cliente Enterprise de Red

Applies to EXE installer for:
Enterprise Network client software 6.x/7.x

If you're using the MSI installer, see Scripting the Client Install.

How do I install the Enterprise Network end-user software with the EXE installer?

Full administrative rights are required for the client install. For system requirements on client computers, see Windows and Office Versions Supported by Palisade.

To perform a full install or upgrade install of end-user software, browse to the network share or other location where you placed the EXE and INI files in Prepare the Client Install. Either run the EXE installer there, or copy the installer and the INI file to the client computer and run the copy. Either way, in Vista or Windows 7 or newer, right-click the EXE installer and select Run as administrator; in Windows XP, you can just double-click the installer.

For Enterprise Networks, your license specifies the number of clients you may activate. The installer will try a client activation using your server and Activation ID as shown in the INI file. If the activation succeeds, then when the user runs the software it will start up without any licensing messages.

Reminder: If you later give this user a new computer, or reassign the software to a different user, you must first deactivate the license on this workstation through License Manager. That returns the license to the pool of available licenses on your server.

If I'm upgrading, do I need to uninstall the old version first?

If you're upgrading to a new major version, such as 6.x to 7.x, you can choose to uninstall the old version immediately, or leave it in place until the whole company has been upgraded. If you uninstall the old version later, the uninstall will not affect the new version.

If you're upgrading within the same major version, such as 7.x to a later 7.x, the new version will automatically overwrite the old version.

What should I do if I get a message that activation failed?

The activation could fail during install if your server or Activation ID is incorrect, or if the licensed number of users have already been activated, or if your server is unreachable. The software will still be installed, but a message will tell you that the client could not be activated. To fix this, on the client click Start » All Programs » Palisade DecisionTools and then select the application; or use the desktop icon if there is one. In the application, click Help » License Manager and then Activate.

How can I verify the end-user install?

If you got no error messages during install, just launch the software by double-clicking the desktop icon, if present, or single-clicking the shortcut. On new installs, after some initialization you should get a popup headed "Welcome to" and the name of the app. On upgrade installs, depending on the application settings, you'll either get that Welcome screen, or go straight to Excel, with a new tab in the ribbon for the Palisade software.

See also:

Last edited: 2017-11-10

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