Palisade Knowledge Base

HomeTroubleshootingNetwork Server Issues"Cannot find license file"

18.1. "Cannot find license file"

Applies to: Palisade Server Manager, all releases

After I install Server Manager and get my license file, the license service shows as stopped, and clicking Start doesn't start it. There is no error message.

I clicked the magnifying glass in Server Manager, and then the View button.  In the debug-log section at the end I see the message "license manager: can't initialize: Cannot find license file."  I did choose a non-default location to install Server Manager, but that shouldn't be a problem.

In general, you're free to choose non-default locations.  But if you have an @ sign in your path, for instance if you install to C:\@RISK, Windows can get confused by the file path.  It's best to avoid special characters like @, *, and ? in file paths.

If that's not the explanation, please contact Palisade Technical Support for assistance, and include your serial number in your trouble report.

Last edited: 2013-11-11

This page was: Helpful | Not Helpful