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2.2. Clean Uninstall/Reinstall of Server Software

Tambien disponible en Español: Desinstalación / reinstalación limpia del software del servidor

Issue: I've been having some trouble upgrading my Palisade server software to 8.0. Do you have any suggestions?

Though it seems to affect only a small percentage of upgrades, this may be a problem with remains of older versions of FLEXnet. In such cases, a clean install seems to work well. If you're having trouble with the server software upgrade, we recommend uninstalling the old server software, so that 8.0 installs on a clean system. (The same procedure works if you want to uninstall and reinstall 8.0.)

Note: Palisade software uses FLEXnet Publisher for licensing. While FLEXnet versions are generally upward compatible, pre-11.14 server software can't work with post-11.14 client software. All FLEXnet license processes on your server use a common copy of the file FNPLicensingService.exe, which runs as FLEXnet Licensing Service. If you have multiple FLEXnet licensing processes, you should ensure that all are compatible with FNPLicensingService.exe version or newer. If any legacy processes require an older version, you will need to put either them or Palisade on a different server.

  1. If you don't have it already, get the latest Palisade Server Manager installer from Palisade Tech Support. This will work with all versions of client software from 5.0.1 to 8.0, the latest.

  2. Copy the Server.lic and PalisadeNetwork.lic files from
    C:\Program Files (x86)\Palisade\NetServer
    or C:\Program Files\Palisade\NetServer
    to some other location, such as your desktop.

  3. Uninstall Palisade Server Manager in Control Panel » Programs and Features. You may get a prompt about deactivating licenses. Do not deactivate licenses; let them remain activated.

  4. If you have any Palisade end-user applications installed on this server, uninstall them also.

  5. Delete the folder
    C:\Program Files (x86)\Palisade
    or C:\Program Files\Palisade.

  6. Delete the folder
    C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher
    or C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher.

  7. In the System Registry, delete these keys and their subkeys:
    HKLM\Software\WOW6432Node\FLEXlm License Manager
    HKLM\Software\FLEXlm License Manager (if it exists).
    You may want to export those keys before deleting, just as a precaution.

  8. Install the new Palisade Server Manager.

  9. Before you run Server Manager for the first time, copy the two LIC files from step 2 back to C:\Program Files (x86)\Palisade\NetServer or C:\Program Files\Palisade\NetServer.

  10. Launch Server Manager, and click the Start Service button. You can use the Status button to verify that the service is now running—look for "Palisade UP" in the status display.

  11. If you uninstalled any Palisade end-user applications from this server, reinstall them. They can be any 8.x versions.

Last edited: 2020-04-02

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