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4.9. Deactivating (Returning) 5.x Network Licenses

Disponible en español: Como desactivar (retornar) Licencias de Red 5.x
Disponível em português: Devolvendo Licenças de Rede 5.x

Applies to: Palisade release 5.x Concurrent or Enterprise Network licenses
(To "return" or deactivate 6.x/7.x Concurrent or Enterprise Network licenses, see the 6.3 Network Guide or the 7.0 Network Guide.)

I know that I have to return the licenses from my old server to your server before I can download them on the new server or receive a permanent upgrade to a newer release, but how do I return them?

If you are upgrading this same server to 6.x/7.x, use the Server Manager software to return 5.x licenses, which is much easier than using 5.x server software. If you are installing the 6.x/7.x software on a different server, or you are sticking with 5.x and just transferring it to another server, please follow the second procedure, Returning 5.x licenses using 5.x software.

Returning 5.x licenses using Server Manager 6.x or 7.x:

  1. On the server, click Start » Programs » Palisade Network Server » Server Manager.

  2. Click the Status button and look at the display to ensure that no licenses are currently in use or borrowed (Concurrent Network) or activated (Enterprise Network). If necessary, follow these instructions to return a borrowed Concurrent Network license or deactivate an Enterprise Network client.

  3. Highlight the 5.x license that you want to return, and click Deactivate. Follow the prompts for Manual Deactivation. You must use Manual Deactivation; Automatic Deactivation will not work with 5.x licenses.

  4. Attach the saved request file to an email to Palisade Technical Support.

    This concludes the return procedure, and you can ignore the rest of this article.

Returning 5.x licenses using 5.x software (without Server Manager):

  1. On the old server, open an administrative command prompt. Use the cd command to get to the SN directory. The SN (serial-number) directory is a directory whose name is your serial number, By default, it is a subdirectory under C:\Program Files (x86)\FLEXnet\Palisade or C:\Program Files\FLEXnet\Palisade, so use CD commands to get to the Palisade directory and then to get to the SN directory under it.

    (If you have trouble finding the SN directory, do a Windows search for palserveractutil.exe. The containing folder for that file is your SN folder.)

  2. Then type in the administrative command prompt:

    palserveractutil -view -long

    This displays your licenses in Trusted Storage, and you should be able to find the license that you are trying to return.

    If multiple licenses ("seats") were downloaded in one FID, the FID is associated with that number of licenses and that number will be returned; there is no way to return less than the full number. If a license is currently borrowed or activated from a particular FID block, that FID cannot be returned to our server. Any Concurrent Network borrowed licenses, or Enterprise Network activated licenses, will show as deductions and will prevent the return of that particular network license to Palisade. Any borrowed license must be returned, and any activated Enterprise Network license must be deactivated, before you can deactivate the Activation ID on your server.

  3. If the license shows no deductions, make note of the "FID" string that is displayed, for instance by copy/pasting it into a Notepad document. If you have more than one product or Activation ID, make sure you have the FID for the one that you are trying to return.

    Caution: the letters "FID" are part of the FID string, and it contains a double underscore at one point. If possible, copy/paste the string instead of retyping it.

  4. Run the following command:

    palserveractutil -return FID_xyz -comm flex -gen return.xml

    (In the command, replace "FID_xyz" with the actual string that was displayed by the palserveractutil command above.)

  5. This will generate a file named Return.xml. Send that to Palisade Technical Support with a request to perform the deactivation.

Last edited: 2018-07-28

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