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HomeTroubleshootingInstallation"This app can't run on your PC" (at install time)

1.34. "This app can't run on your PC" (at install time)

Applies to:
All products, during install on Windows 10

If your software was previously installed and running, see "This app can't run on your PC" (at run time).

I'm trying to install Palisade software, but I get this pop-up from Windows 10:

This app can't run on your PC.

To find a version for your PC, check with the software publisher.

All our software versions 6.0 and newer run on Windows 10. This is a false message produced by erroneous code in Windows 10 or an update to Windows 10.

Disabling SmartScreen should remove this false positive message. To disable SmartScreen:

  1. If you have a Windows logo key on your keyboard, press it and the S key together and type smartscreen — otherwise, right-click the Start button and select Control Panel » System and Security » Security and Maintenance.
  2. On the dialog that appears, click Change SmartScreen Settings.
  3. Select Don't do anything (turn off Windows SmartScreen), and click OK.

Restart the install, and it should succeed, assuming you have administrative rights on your computer.

After the install, you may or may not want to continue with SmartScreen disabled. Some would say it's a bit drastic because it will also inhibit legitimate warnings. Whether this is suitable for you depends on your browsing and downloading habits, and how you use your computer. If you want to re-enable SmartScreen, follow the same menu path and then select either Warn before running or Get administrator approval.

Last edited: 2017-10-03

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