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2.85. "This app can't run on your PC" (at run time)

Applies to:
All products, running on Windows 10

If you're trying to install the software, see "This app can't run on your PC" (at install time).

My software has been running fine, but today when I tried to run it I got this pop-up from Windows 10:

This app can't run on your PC.

To find a version for your PC, check with the software publisher.

All our software versions 6.0 and newer run on Windows 10. This is a false message produced by erroneous code in Windows 10 or an update to Windows 10.

Following are solutions that have worked for various people:

Last edited: 2017-10-03

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