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HomeTroubleshootingAll Products: Startup"ActiveX Component Can't Create Object (StatTools and NeuralTools)"

2.24. "ActiveX Component Can't Create Object (StatTools and NeuralTools)"

Applies to:
NeuralTools 5.x–8.x
StatTools 5.x–8.x
For @RISK, see "ActiveX Component Can't Create Object (@RISK)".

When I try to launch StatTools or NeuralTools, I get

ActiveX component can't create object

If you get this error the first time you run the Palisade software, make sure it's supported in your Excel and Windows versions.  See Windows and Office Versions Supported by Palisade.

We have seen some cases where this error appears after Windows 10 updates, particularly the Windows 10 Anniversary Update. If your software was previously working in Windows 10, a repair install will fix the problem. Please log on to Windows as a full administrator. Then re-run the installer and when prompted for Modify or Repair select Repair. (In Windows 8, Windows 7, and Vista, you need to log on as a full administrator and also right-click the installer and select Run as administrator.)

Textbook users:

If you have a 8.x textbook version of the software, don't reinstall the textbook version. Instead, contact Palisade Technical support, mention your textbook name, and ask for the latest DTSuite8-Setup.exe. Download that installer to your desktop, then right-click it and select Run as administrator. If you're prompted for Modify or Repair, select Repair. If you see a Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling".

If you have a 7.x textbook version, uninstall it in Control Panel, then do a fresh download. (Have your textbook handy, to answer the challenge question.) You'll get the 8.x textbook version automatically.

Last edited: 2020-04-07

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