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HomeTroubleshootingAll Products: Startup"Method 'ExecuteRiskCommand' of object '_RiskOL' failed"

2.68. "Method 'ExecuteRiskCommand' of object '_RiskOL' failed"

Applies to: @RISK 7.x, in 64-bit Excel 2016

When I launch @RISK, I get the message

Method 'ExecuteRiskCommand' of object '_RiskOL' failed

I tried repairing Office and repairing the Palisade software, but the problem remains.

This problem has affected just a few people out of the thousands using 64-bit Excel 2016. Unfortunately, we have not been able to reproduce this here, and we have not been able to find the cause on customer computers.

Your fastest workaround is to uninstall 64-bit Excel and install 32-bit Excel; all four affected users chose to do this, and it solved the problem.

Odds are pretty good that 32-bit Excel will serve your needs fully; see Should I Install 64-bit Excel? However, if you've got the level of memory use mentioned in that article, 32-bit Excel won't be sufficient for you. If that's the case, or if you can't switch to 32-bit Excel for any other reason, please contact Technical Support. Palisade will work with you to try to find a solution.

Last edited: 2018-02-27

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