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3.14. Deactivating a Network License

Disponible en español: Desactivación de una Licencia de Red

Applies to:
Server Manager 6.x/7.x/8.x
Managing 5.x–8.x Licenses

This section is about deactivating licenses. If you’re looking for how to activate a license, you’ll find full details of the activation process in Activating an Activatable License under Server Step 3: Activate License or Obtain Certificate.

When would you want to deactivate a license?

If an Activation ID is listed more than once, that means you originally split its activations; see Network Licenses Installed on This Server. In that case, to deactivate the Activation ID you will need to deactivate each line item, known as a “fulfillment”. When you reactivate the Activation ID later, on this server or a different server, you can activate all users in one operation or split them in a different way if you wish.

To deactivate a license, select the license from the list and then click Deactivate. If Deactivate is grayed out, this license is a certificate type and cannot be deactivated (returned). Please contact Palisade Technical Support for assistance.

After clicking Deactivate, you can choose Automatic or Manual Deactivation. Automatic is faster, but it won’t work if your server can’t establish a connection with Palisade’s server.

Automatic Deactivation

In Palisade Server Manager, click the license that you want to deactivate. Click Deactivate » Use Automatic Deactivation. You should get a response within 60 seconds. If it is “Your license has been successfully deactivated”, then the deactivation is complete. Otherwise, the deactivation is not complete, so please contact Palisade Technical Support for assistance before you decommission your server.

After the deactivation, Server Manager will update the display.

If you’re returning a license to obtain a newer software release, and you’ve successfully completed the Automatic Deactivation, please contact Palisade Technical Support. Mention the serial number that you deactivated, and ask for the production license for your upgrade.

Manual Deactivation

If Automatic Deactivation fails because your server can’t connect to Palisade’s server, or if your server is not on the Internet, use Manual Deactivation.

Caution! Don’t start any other activation or deactivation while you have this one in progress. That could confuse the FLEXnet licensing software, and recovering from such a state is not simple.

Why might deactivation fail?

For an Enterprise Network, if you have activated any end users (clients) you will not be able to return the “fulfillment” that includes them. See Status to determine whether any licenses are currently activated. To deactivate an end user, see Deactivating an Enterprise Network Client License.

Last edited: 2020-03-28

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