Palisade Knowledge Base

HomeTroubleshootingInstallation"Key not valid for use in specified state."

1.30. "Key not valid for use in specified state."

Applies to: All release 6.x products

During install, I get this message:

Key not valid for use in specified state.

First, make sure that your account has full administrative rights. Partial rights, "domain admin", or "local admin" may not be sufficient. In Vista and later, right-click the installer and select Run As Administrator; in Windows XP just double-click the installer.

Based on Internet research in October 2014, another possibility — unconfirmed at this writing — is a failed Windows update, specifically KB2918614. This update is known to cause problems with the Windows installer service, particularly for programs that install Microsoft Visual C++ Redistributable (which Palisade does). Please see Microsoft's article KB2918614 breaks Windows Installer Service (accessed 2014-10-27).

Last edited: 2014-10-27

This page was: Helpful | Not Helpful