Home → Troubleshooting → All Products: Startup → "RISKOptimizer initialization failed"
Applies to:
RISKOptimizer 5.0 only
Problem:
When I try to launch RISKOptimizer, I get this message:
RISKOptimizer initialization failed.
A exception has occurred.
Details:
Error 0000007A opening the Registry key at HKEY_LOCAL_MACHINE.
Solution:
Close Excel.
Start » Run » REGEDIT and click OK.
Navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Palisade\RISKOptimizer\5.0, or HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Palisade\RISKOptimizer\5.0 in 64-bit Windows. Right-click on 5.0 and select Delete.
File » Exit to close the Registry Editor.
Perform a repair of @RISK or the DecisionTools Suite by following the procedure in Repair of Palisade Software.
RISKOptimizer should now run correctly.
last edited: 2012-11-22