Palisade Knowledge Base

Knowledge Books

• Knowledge Books
• Standalone Licenses
• Network Guide
• More on Networks
• End User Setup
• Techniques and Tips
• Troubleshooting
• Licencias individuales
• Guía para Administradores de Red
• Licencias de red
• Configuración de usuario final
• Técnicas y Consejos
• Soluciones
• Licenças Standalone
• Licenças de Rede
• Configuração do usuário final
• Técnicas e Dicas
• Soluções
• Obsolete Articles

• Main Support Page

Home → Techniques and Tips → All Products → Troubleshooter for Releases 7.x: PalDiagnostics7

1.25. Troubleshooter for Releases 7.x: PalDiagnostics7

Applies to:
All releases 7.x
BigPicture releases 1.x and 2016

If you have earlier software, these diagnostics won't work. Use Troubleshooter for Releases 6.x: PalDiagnostics6 or Troubleshooter for Releases 5.x: PalDiagnostics5.

Exception: Enhanced testing for system DEP status and process DEP status, introduced on 2017-01-09, is available only in PalDiagnostics7. Those tests will work even if you have release 5.x or 6.x Palisade software, though many other tests will fail.

This utility will take a snapshot of the license and other settings on your computer for Palisade software release 7.x and for Excel, to help us figure out just what's wrong and how to fix it. Nothing is installed or changed on your computer. This utility simply copies the relevant settings and information to a file called PalDiagnostics7.txt in your temporary folder.

1. Download the attached file to your desktop. (In your browser, select Save, not Open or Run.)

2. If you have Windows 7, 8, 10, or Vista, right-click on the file and select Run As Administrator. If you have an earlier version of Windows, double-click on the file to launch the utility. (Either way, it's important to run the diagnostics within the end user's login, because some settings vary from one user profile to another. Ask an IT person to help you if you are the end user and unable to run the utility.)

3. Click the button Run Tests. (Enable Runtime Logging is not needed.)

4. When the utility finishes, you'll see a window on your desktop that contains a file called PalDiagnostics7.txt. Click File » Save As, and save the file to your desktop or any convenient location.

5. Attach the saved PalDiagnostics7.txt file to your email to Tech Support; don't paste the contents of the file into the body of your email.

Please note: The diagnostics utility is meant for your use in conjunction with Palisade Technical Support. While you're certainly free to look at the output, it's not presented in a user-friendly way.

Last edited: 2018-07-26

Downloads

• exe
  PalDiagnostics7.exe