HomeStandalone LicensesActivation (5.x/4.x/1.x)Activation Went Fine, But It Asks Me to Activate Again (5.x)

3.5. Activation Went Fine, But It Asks Me to Activate Again (5.x)

Applies to:
All Palisade software releases 5.x
For Palisade software releases 1.x and 4.x, please see Authorization Went Fine, But It Asks Me to Authorize Again (1.x/4.x).

Problem:
I activated my Palisade software, and it said "activation successful". Everything seemed fine and I did my work. But when I reopen the software, I again get a request to activate.

Solution:
First, please check that you have installed the correct product. Did you install @RISK when you actually bought the full DecisionTools Suite, or did you install a different edition (Standard, Professional, Industrial) from the one you bought? If so, please uninstall the incorrect product and install the correct one. Technical Support at support@palisade.com can check your product for you if you send your Activation ID and a screen shot of the License Activation screen.

If you activated manually, did you go through the sequence twice? For the first Manual Activation on a given computer, it is necessary to save request file, load response file, get the "Manual Activation Successful" popup message, then again save a new request file and load a new response file. The second "Successful" popup is the one that matters.

For more possible causes, see Activation Window Pops Up, But Software is Activated (5.x).

last edited: 2014-01-10

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