HomeStandalone LicensesActivation (5.x/4.x/1.x)Authorization Went Fine, But It Asks Me to Authorize Again (1.x/4.x)

3.9. Authorization Went Fine, But It Asks Me to Authorize Again (1.x/4.x)

Applies to:
All Palisade software releases 1.x and 4.x
(For Palisade software releases 5.x, please see Activation Went Fine, But It Asks Me to Activate Again.)

Problem:
I authorized my Palisade software, and it said "fully authorized".  Everything seemed fine and I did my work.  But when I reopened the software, I again got a request to authorize.

Solution 1:
Palisade software versions 1.x and 4.x record authorizations in the System Registry, specifically in a subkey of the HKEY_CLASSES_ROOT key.  Some installations have implemented Windows security policies that do not allow regular users to update this key.  Please ask an IT person to log on as a full administrator and do the authorization using the same code.

An authorization applies to all users on a given computer, so you will then be able to run the software without getting prompted for authorization.

Solution 2:
If you authorized on a docking station, and the software works on the docking station but not when you're undocked (or vice versa), please contact Technical Support for assistance.

last edited: 2014-01-10

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