HomeStandalone LicensesUpgradesUpgrading to Version 7: Standalone Software 1.x, 4.x, 5.x, or 6.x

4.1. Upgrading to Version 7: Standalone Software 1.x, 4.x, 5.x, or 6.x

Disponible en español: Actualización a la Versión 7: Software individual 1.x, 4.x, 5.x, o 6.x
Disponível em português: Atualizando para versão 7: Standalone: 1.x, 4.x, 5.x, ou 6.x

Applies to:
Palisade software releases 6.x and earlier, standalone licenses.
For upgrades from other releases or license types, please see Upgrading Palisade Software.

In general, you can upgrade for free if you have current maintenance. You can do some free upgrades yourself, but others will require assistance from Palisade; please see the appropriate section below.

If your maintenance has lapsed, please contact your Palisade sales manager to get a quote for the upgrade.

Regardless of your maintenance status, when you upgrade to 7.x from 6.x or earlier, you need a new Activation ID or a new license certificate. You cannot run version 7 software on a version 6 license, just as you cannot run version 6 software on a version 7 license.

Upgrading commercial and academic versions 5.x/6.x to 7.x:

If all of the following are true, you can upgrade yourself by using our Web script:

  • Your product is @RISK or the full DecisionTools Suite.
  • You have a current maintenance contract.
  • Your Activation ID is permanent. (Help » License Manager shows whether your license is permanent or has an expiration date.)
  • Your license is activated, as opposed to a certificate type. (See the display in License Manager.)
  • Your Activation ID is the only one on this serial number, and it's limited to one computer at a time. (These are the normal conditions for a license.)

If any of these conditions aren't met, or if the script doesn't work for you, please contact your Palisade sales office for assistance in upgrading.

If the conditions are met, please follow this procedure:

  1. Please use our automated script at http://www.palisade.com/Updates/#upgrade7 to register for your upgrade. You'll receive a new serial number, a new activation ID, and a download link.

    If you have any problems with the script, please contact your Palisade sales office to obtain the upgrade.

  2. Download the software by copy/pasting the link into the address bar of your Web browser, such as Firefox or Internet Explorer.

    The link does not require a password. Any kind of authentication that might appear is coming from your end, so please ask your IT department for assistance.

  3. Run the installer (requires full administrative rights), and enter your new Activation ID when prompted.

    If you don't have full administrative rights, ask your IT department to install the software for you.

  4. If Automatic Activation fails during the install, it is probably a matter of your company's firewall. When you run the installed software, click License Manager on the first screen, then Activate » Manual Activation and follow the prompts on screen.

  5. If you have any Palisade software versions 6.x or older as active add-ins in Excel, remove them. Click File » Options » Add-Ins. At the bottom of the right-hand panel, click Go. Remove the tick marks for the old versions, and click OK. Add-ins are a per-user option, so this change needs to be made under the end user's profile.

    Our software does not need to be an active add-in, unless you want it to start every time Excel starts; see Opening Palisade Software Automatically Whenever Excel Opens.

  6. (optional) In Control Panel » Programs and Features (or Add or Remove Programs), uninstall the 5.x or 6.x software.

    If you keep the older software installed, you can still run it but not at the same time as 7.x, not even in separate instances of Excel.

Your 7.x software is now installed and activated. The 5.x/6.x software is not usable on any other computer. Please replace your old 5.x/6.x serial number and Activation ID in your records with your new 7.x serial number and Activation ID.

Upgrading textbook versions 6.x to 7.x:

  1. Uninstall your current software in Control Panel » Programs and Features (or Add or Remove programs).

  2. Go to the link printed in your book, or enter your ISBN on our general textbooks page. Repeat the download and install.

Upgrading course licenses 6.x to 7.x:

Please ask your professor or IT person, whoever administers the course license, to contact Palisade for an upgrade of the whole course license.  Course licenses cannot be upgraded one user at a time.

Upgrading individual student licenses 6.x to 7.x:

These licenses cannot be upgraded. If you need the newer version, please go to our student order page to obtain a new license with a new expiration date.

Upgrading 1.x or 4.x software to 7.x:

Please contact your Palisade sales office for assistance. @RISK for Project 4.x will be upgraded to @RISK 7.x for Excel, which includes a Project component.

Last edited: 2016-07-29

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