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4.8. Downloading Additional 5.x Network Licenses

Applies to:
All Palisade network products, release 5.x, including course licenses if set up in a client-server configuration.
(If you have a 7.x network license, please see the 7.x Network Guide.)

Question:
We already have a network license, and we have purchased an increase in the number of concurrent users. How do we install the additional licenses?

Response:
There's no need to install new software on the server or on the existing clients; all you have to do is download the new licenses. Here's how.

First, you need to know which type of concurrent license you have, certificate based or trusted storage. To find out, either ask Palisade Technical Support or follow this procedure:

  1. Open LMTools and select the Config Services tab.

  2. On that tab, if there are multiple services, select the one that manages your Palisade software. (It will not necessarily be called "Palisade". The network administrator assigns a service name after installing the network software.)

  3. Look in the second fill-in box, "Path to the license file". If the license file name is Server.lic, you have a trusted storage type of license; if it is something in the form of a serial number and date, like SN5034145-20110422.lic, then you have a certificate type.

To download additional trusted storage licenses:

  1. Locate your serial-number folder on the server. Your serial-number folder is the folder where you installed the network server software. By default, it is C:\Program Files\FLEXnet\Palisade\serialnumber or C:\Program Files (x86)\FLEXnet\Palisade\serialnumber. Example: C:\Program Files\FLEXnet\Palisade\5999999. If you can't find it, do a Windows search for folders containing the file Palisade.exe.

  2. In your serial-number folder, make a copy of your TransferLicenses.bat file and edit the copy using Notepad or another plain-text editor. Change the number after the word "hybrid" to the number of additional licenses rather than the total number of licenses. For example, if you now have two concurrencies and you have purchased one more to bring your total up to three, TransferLicenses.bat should contain -hybrid 1 because that is the number of additional licenses.

  3. Run TransferLicenses.bat. (If TransferLicenses.bat doesn't work, copy and edit Request.bat the same way you edited TransferLicenses.bat.  Then proceed as in your Readme file, sending the request file and processing the response file.)

  4. Verify your new license total by using "PalServerActUtil -view" on the command line. You should see two or more entries, and the hybrid count should add up to your new total number of licenses.

  5. Launch LMTools, and on the Start/Stop/Reread tab select the Palisade license service.  (It will not necessarily be called "Palisade". The network administrator assigns a service name after installing the network software.)

  6. Click Re-read. If you wish, you can then run Server Status to verify the new total number of licenses.

To download additional certificate licenses:

  1. Locate your serial-number folder on the server. Your serial-number folder is the folder where you installed the network server software. By default, it is C:\Program Files\FLEXnet\Palisade\serialnumber or C:\Program Files (x86)\FLEXnet\Palisade\serialnumber, such as C:\Program Files\FLEXnet\Palisade\5999999. If you can't find it, do a Windows search for folders containing the file Palisade.exe.

  2. Request a new license certificate file, with the new number of licenses, from Palisade Technical Support. Include your current license file, from your serial-number folder, with your request.
  3. Palisade emails you a new certificate license file. Save it into your serial-number folder on the server, and delete the old certificate license file or move it to a backup location.

  4. Launch LMTools.

  5. On the Config Services tab, select the Palisade license service. (It will not necessarily be called "Palisade". The network administrator assigns a service name after installing the network software.) Edit the new file name into the box "Path to the license file". Click Save Service.

  6. On the Start/Stop/Reread tab, click Re-read.

  7. On the Server Status tab, click Perform Status Inquiry and verify that the new number of licenses appears.

last edited: 2013-02-14

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