HomeTroubleshootingAll Products: StartupLicense Manager Says Maintenance Has Expired, But We Renewed It

2.8. License Manager Says Maintenance Has Expired, But We Renewed It

Applies to: All Palisade software, releases 6.x/7.x

When I try to run @RISK (PrecisionTree, StatTools, etc.), License Manager pops up and says EXPIRED for my maintenance date.  But I know that my company renewed our maintenance.  How can I run the software?

When you renew maintenance, we update information on our server with the new maintenance date.  However, the Palisade software on your computer caches the maintenance expiration date so that it doesn't need to go out on the Internet every time you run.  Usually the software knows when it is necessary to re-query our server, but if you're not on the Internet or your firewall prevents access to our server then the cache may need to be reset manually.

Please contact Technical Support with a screen shot of License Manager, and they will help you reset the cache so that the software knows your correct maintenance date.

Additional keywords: Wrong maintenance expiration date

Last edited: 2016-04-28

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