HomeEnd User SetupBefore You InstallClick-to-Run and Office 365 with Palisade Software

1.6. Click-to-Run and Office 365 with Palisade Software

This article summarizes Click-to-Run (CTR) and other deployment methods as they relate to Palisade software. Click-to-Run is not a version of Microsoft Office; it is a method of deployment, of getting the program to run on your computer.

Click-to-Run in Office 2013/2016 is implemented in a different way from Click-to-Run in Office 2010. See also these Microsoft articles:

Does Palisade software work with Microsoft Office 365?

Office 365 isn't actually a product; it's a subscription-based method of licensing for many products, including Office 2013 or 2016, Office Online (formerly Office Web Apps), and Office Mobile (formerly Pocket Office). Of that list, Palisade add-ins work only with Office 2013 or Office 2016. Office Insider releases of Office are not supported by Palisade.

Office 2013/2016 with Office 365 licensing has two deployment methods, Click-to-Run and Office On Demand. Click-to-Run is fine; Office On Demand will not work with many add-ins, including Palisade add-ins. (Microsoft ended Office On Demand in November 2014; see We're making some changes to Office 365 ProPlus.)

How can I tell if I have Office 2013/2016 Click-to-Run?

Method 1: In Excel, click File » Account, and then "look at the options under Office on the right. If you see Office Updates with an Update Options button next to it, just above About Excel, you have a Click-to-Run version. If you see only About Excel, but nothing about updates, you have an MSI version," meaning that it is installed locally on your computer like most programs. (Source: Click to run, CTR, Office 365, Office on Demand. What does it all MEAN? — not an official Microsoft page, but this information matches our testing. The author was talking about PowerPoint, but I substituted Excel because the information is the same.)

Method 2: If Office 2013 or 2016 is installed in the default location, which it almost always is, you can tell by its location whether it is compatible with Palisade software:

  • Compatible deployment of Office 2013 CTR: C:\Program Files\Microsoft Office 15\Root\Office15\Excel.exe.
  • Compatible deployment of Office 2016 CTR: C:\Program Files\Microsoft Office 16\Root\Office16\Excel.exe.
  • Full MSI install of Office 2013, also compatible: C:\Program Files\Microsoft Office\Office15\Excel.exe or C:\Program Files (x86)\Microsoft Office\Office15\Excel.exe.
  • Full MSI install of Office 2016, also compatible: C:\Program Files\Microsoft Office\Office16\Excel.exe or C:\Program Files (x86)\Microsoft Office\Office16\Excel.exe.
  • An incompatible deployment of Office 2013/2016 On Demand will be under C:\Users\username\Microsoft Office 15\Root or C:\Users\username\Microsoft Office 16\Root — notice that the path begins C:\Users.

Microsoft's own article Update History for Office 2013 lists Click-to-Run version numbers for Office 2013.

If I have Office 2013/2016 Click-to-Run, Web Apps, or On Demand, can I run Palisade software?

The answer is Yes for Office 2013/2016 Click-to-Run. We tested build 15.0.4551.1011, and it worked with our software; we haven't seen any problems with newer builds. If you have an earlier build of Office 2013 Click-to-Run, and you have any problems with our software, please update your Office 2013 to the current build.

Released versions of Office 2016 Click-to-Run work with releases 7.x of Palisade software.

The Office On Demand deployment of Office 2013 is not compatible with our software. Office Web Apps (now called Office Online) have a different architecture from Excel and do not support Visual Basic for Applications, which is needed by our add-ins. Microsoft advises us that you should contact Microsoft directly for assistance in changing any of those into a deployment that is compatible with add-ins. However, there is also an article on Microsoft's Web site: How to Get the Full Installation of Microsoft Office 2013.

How can I tell if I have Office 2010 Click-to-Run?

The easiest way is to open Computer or My Computer. If you have a Q: or R: drive that you did not create yourself, if was most likely created by installing a Click-to-Run Office 2010.

If I have Office 2010 Click-to-Run, can I run Palisade software?

No. According to Click-to-Run: Known issues, "Many add-ins might not function as expected when used with Click-to-Run. You might see error messages stating that an add-in failed to load or couldn't be found."

Microsoft's advice in this case is to follow the step-by-step procedure in Click-to-Run: Switch to using an MSI-based Office edition. If you need assistance with the process, please contact Microsoft.

See also: Windows and Office Versions Supported by Palisade.

Last edited: 2018-05-21

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