HomeTroubleshootingAll Products: Startup"Unable to load ... Dtools6..."

2.90. "Unable to load ... Dtools6..."

Applies to: All products, release 6.x

When I try to start @RISK for Excel or one of the other Palisade tools, I get one of these messages

Unable to load C:\Program Files\Palisade\System\Dtools6_x86.xll

Unable to load C:\Program Files (x86)\Palisade\System\Dtools6_x64.xll

Unable to load C:\Program Files (x86)\Palisade\System\Dtools6_x86.xll

If Office is not installed locally on your computer, your deployment of Microsoft Office is the problem. Deployment as Office Web Apps, Office On Line, Pocket Office, Office Mobile, Office On Demand, and Office 2010 Click-to-Run are not supported. The key is that your Office needs to be installed on the same computer as the Palisade software, not on a different computer or Web server.

When Office is installed locally on the computer, we have not been able to reproduce this problem here at Palisade. But a couple of customers solved it by uninstalling and reinstalling Office, and one solved it by uninstalling and reinstalling the Palisade software. In each case this was a full uninstall/reinstall, not just a repair.

Last edited: 2018-10-11

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