HomeTroubleshootingAll Products: Startup"This add-in requires Excel to use the system separators."

2.78. "This add-in requires Excel to use the system separators."

Applies to:  All products, releases 6.x/7.x

When I launch the software, I get this error message:

Operation failed.
Details:
This add-in requires Excel to use the system separators.

How do I fix this?

The "separators" are the decimal symbol, digit grouping symbol, and so on. You can set them in Windows Control Panel (Region and Language) and they will apply to all programs. You can also set them in Excel (Decimal separator and Thousands separator in the Advanced Options dialog, in the Editing section). Although you can make Excel's thousands separator and decimal separator different from the Windows settings, our software requires that you not do this. 

In Excel 2003, click Tools » Options, select the International tab, and put a check mark in the box labeled Use system separators.

In Excel 2010 and newer, click File » Options » Advanced, and under Editing options put a check mark in the box labeled Use system separators. (Excel 2007 is the same except that you begin with the round Office button and Excel options.) Here's a screen shot:

Last edited: 2015-10-07

This page was: Helpful | Not Helpful