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5.13. Palisade Product Lifecycle Policy

Palisade product lifecycles begin when a product is released and end when a product is no longer supported or sold. Following are descriptions of the Palisade product lifecycle policy based on whether or not you continue to purchase a current maintenance plan for your software.

For Products with Current Maintenance

As long as you keep maintenance for your Palisade software continuously in effect, Palisade will provide the following support to you at no charge:

For Products without Current Maintenance

If you do not keep a current maintenance plan for your Palisade software, you are not entitled to assisted technical support or free upgrades beyond the first 12 months after you purchase your new software. Palisade will provide support for product activation (but not other issues) for a minimum of 10 years from the release date of each version, though there will be a charge for non-automated assistance.

For All Users

If new hardware or new versions of Windows or Office are not compatible with your existing Palisade software, for continued technical support you may need to upgrade to a current version of our software.

Additional keywords: Support policy

last edited: 2013-04-15

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