HomeTroubleshootingAll Products: Startup"Automation error: Library not registered"

2.27. "Automation error: Library not registered"

Applies to:
All products

Problem:
When I try to launch the Palisade software, I get the error message

Automation error: Library not registered

I've tried repairing the Palisade software, but that didn't help.

Response:
This appears to be due to an error in the System Registry entries for Excel, not Palisade. If you have Excel 2007 and you have the option to upgrade to 2010, several users reported that upgrading fixed their problem.

This error is especially likely if you have multiple versions of Excel and uninstall one of them.  In that case, one or more keys in the System Registry are left behind pointing to the version of Excel that no longer exists.  To remove these "orphan" keys, please follow the procedure in Removing Outdated References to Office from the System Registry.

Additional keywords: Error 2147319779, -2147319779

last edited: 2014-02-28

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