HomeTroubleshootingIssues while Uninstalling"Error: Failed to load ... FnpCommsSoap.dll"

17.3. "Error: Failed to load ... FnpCommsSoap.dll"

Applies to:
@RISK 5.0 uninstall

Problem:
When I try to uninstall @RISK, I get a series of messages like

Error: Failed to load C:\Program Files\Palisade\\SystemFnpCommsSoap.dll

Solution:
Two entries in the System Registry are incorrect and can be corrected as follows. (You need administrative rights to edit the Registry.)

    1. Click Start » Run and enter the command
      REGEDIT
      then click OK.

    2. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Palisade, or HKEY_LOCAL_MACHINE\Software\WOW6432Node\Palisade in 64-bit Windows. Click once on Palisade.

    3. In the right-pane, double-click on System Directory. In the edit window, you will see two backslashes \\ before the word SYSTEM or System. Remove one of the backslashes, and if the string doesn't end with a backslash then append one. The string will now look something like
      C:\Program Files\Palisade\System\
      (The first part may vary, depending on where the software is installed, but the last part will be as shown.) Click OK.

    4. Double-click on Main Directory. If there are two backslashes at the end, remove one; if there are no backslashes at the end, add one. Click OK.

    5. Close the Registry Editor by clicking the menu item File » Exit.

You will now be able to uninstall @RISK.

last edited: 2010-02-11

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