HomeTroubleshooting@RISK with ProjectsTutorial Does Not Run (@RISK 4.x)

6.24. Tutorial Does Not Run (@RISK 4.x)

Applies to:
@RISK for Project 4.1
(Tutorials for 6.x and 5.x versions of all products are on the Palisade Web site under Support » Videos » Quick Start.)

Problem:
When I try to run the tutorials, I get a black box with no audio or video.

Solution:
Here are several things to try, in order.

  1. If Microsoft Internet Explorer is not your default browser, please see Tutorial Does Not Run in Firefox, Opera, ...

  2. Check the top of the Internet Explorer window carefully. If you see a thin beige strip with some text about blocked content, click the strip and then follow the instructions to unblock the content.

  3. If you get the message "Error on page", please see "Error on page".

  4. If you get audio but no video, please see Tutorial Has Audio, No Video.

  5. If you are running the tutorial through the Internet, please run the copy that is installed on your computer. Click the Windows Start button, then Programs or All Programs, then Palisade DecisionTools, then Tutorials, then @RISK for Project.

  6. The menu selection (preceding item) is a front end to the actual Windows Media Player files in the tutorial. You can access the media files directly, as follows.

    Open Computer or My Computer and navigate to the directory where you installed Palisade software. The default location is C:\Program Files\Palisade, or C:\DTools for older versions. Then open the subfolders RISKPJ41 » Tutorial » riskproj_wmvs. Open the Overview file and then the rest of the files in numerical order.

    If that doesn't work, please try the .wmv format on our Web site at @RISK for Project Tutorial Movies.

  7. The tutorial uses Windows Media Player files, and you may need to download a codec to play the files. For instance, one user reported that he needed to download the ACELP.NET (130) codec from VoiceAge http://www.voiceage.com/codecs.php to play the @RISK tutorial in Vista. Your IT department can help you download any missing codecs.

last edited: 2012-11-23

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