HomeTroubleshootingAll Products: Startup"ActiveX Component Can't Create Object (@RISK)"

2.21. "ActiveX Component Can't Create Object (@RISK)"

Applies to:

@RISK 5.x–7.x

For run-time error 429 in @RISK 4.x, please contact Palisade Technical Support.

For StatTools and NeuralTools, see "ActiveX Component Can't Create Object (StatTools and NeuralTools)".

When I try to launch @RISK, I get

@RISK Launcher
Run-time error 429
ActiveX component can't create object

First, make sure your Excel and Windows support your version of @RISK.  See Windows and Office Versions Supported by Palisade.

If you have compatible Windows and Excel, then one of the components of @RISK, most likely RiskOL or one of its dependents, is unregistered or misregistered in the System Registry.

Please log on to Windows as a full administrator. Then re-run the installer and when prompted for Modify or Repair select Repair. (In Windows 8, Windows 7, and Vista, you need to log on as a full administrator and also right-click the installer and select Run as administrator.)

Textbook users:

If you have a 7.x textbook version of the software, don't reinstall the textbook version. Instead, contact Palisade Technical support, mention your textbook name, and ask for the latest DTSuite7-Setup.exe. Download that installer to your desktop, then right-click it and select Run as administrator. If you're prompted for Modify or Repair, select Repair. If you see a Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling".

If you have a 6.x textbook version, uninstall it in Control Panel, then do a fresh download. (Have your textbook handy, to answer the challenge question.) You'll get the 7.x textbook version automatically.

Last edited: 2016-03-01

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