HomeTroubleshootingAll Products: Startup"PalMemLoadDll exception"

2.73. "PalMemLoadDll exception"

Applies to:
Palisade software version 5.x

Problem:
When I launch the software, I get a small message box with "PalMemLoadDll exception" in the title bar and a four-digit number in the middle of the box, but no other text. What is wrong?

Response:
The software is unable to write to your temporary folder. (The four-digit number is just a process number and has no significance for this problem.) Please make sure that your Local Settings and temporary folders are set for full access, not just read access.

(1) Local Settings is usually at C:\Documents and Settings\(your login name)\Local Settings, though in Windows it's possible to redirect it to a different location. If you can't find it, click Start » Run and enter this command:

%TMP%\..

including the percent signs, backslash, and two dots as shown.

(2) The temporary folder is usually a subfolder TEMP within Local Settings. If you can't find it, click Start » Run and enter this command:

%TMP%

including the punctuation as shown.

last edited: 2010-08-16

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