HomeTroubleshootingAll Products: Startup"Method 'ExecuteCommand' of object '_PalUtil' failed"

2.62. "Method 'ExecuteCommand' of object '_PalUtil' failed"

Applies to:
NeuralTools 5.x
StatTools 5.x

When I try to open NeuralTools or StatTools, I get the error message

Method 'ExecuteCommand' of object '_PalUtil' failed

The other applications in the DecisionTools Suite seem to run just fine.

The Palisade software uses Microsoft Visual Basic 6 Runtime, and installing Skype Email Toolbar Beta in 64-bit Windows corrupts this component. More specifically, Skype's toolbar install overwrites some information that the VB6 install places in the System Registry. (The issue occurs with the Email Toolbar install; the Skype application's install is not a problem.)

If you have 64-bit Windows, you can repair this information through either of the methods below. Caution: before any procedure that modifies the System Registry, you should make sure that your system has been backed up.

Method 1: Download the attached batch file to your desktop. Right-click it and select Run As Administrator.

Method 2: Open a command prompt as administrator, and execute this command:

regsvr32 %windir%\SysWOW64\msvbvm60.dll

Either way, if the process succeeds you will see the message: "DllRegisterServer in c:\Windows\SysWOW64\msvbvm60.dll succeeded."

It is best to uninstall your Skype toolbar, because this change may make it unstable or prevent your email from working altogether. You do not need to uninstall the main Skype program.

Last edited: 2012-01-17

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