HomeTroubleshootingAll Products: Other IssuesShorter Uninstall and Reinstall of Palisade 6.x/7.x Software

3.4. Shorter Uninstall and Reinstall of Palisade 6.x/7.x Software

Applies to:
All products, releases 6.x
All products, releases 7.x
BigPicture, all releases

If you have any earlier versions, see Clean Uninstall and Reinstall of Palisade Software.

I'm having a problem and I want to solve it by uninstalling and reinstalling the Palisade software. How do I do that?

Important: Use this short procedure if you have only Palisade software releases listed in "Applies to" above, and you want to uninstall all your Palisade software. If you don't want to uninstall everything, please contact Technical Support for advice.
 
If you're reinstalling Windows, don't use this procedure. Deactivate your Palisade software before you reinstall Windows, and then reactivate it again afterward.

The first question is not "how?" but "should you?" People often rush to uninstall and reinstall the software when something easier and less disruptive would solve their problem. And the uninstall-reinstall may create new problems or make the original one harder to solve. Please try a repair of your software or contact Technical Support with details of your problem before taking this drastic step.

But for some problems an uninstall and reinstall may be appropriate, and Technical Support will refer you to this article. The procedure below will preserve your license so that you do not need to reactivate or reauthorize your software.

Please perform all of the listed steps in order. This will remove current and old versions of the Palisade software. If you skip steps (except as directed), you may not get the desired benefit. If you get error messages during the install or uninstall steps, please see Fix problems that programs cannot be installed or uninstalled.

  1. Obtain the appropriate installer(s) and place them on your desktop. 6.0.0 through 6.1.1 come in ZIP files, so if you have one of those double-click it, extract all files from it to your desktop, and close the ZIP file. (You may then delete the ZIP file.)

  2. Some license types require a .LIC or .INI file during install.

    • If your software is a network client, obtain the appropriate .INI file from your IT department. and place it on your desktop for use during the reinstall.
    • If there is a .LIC license file in C:\Program Files (x86)\Palisade\System or C:\Program Files\Palisade\System, copy it to your desktop.
  3. Make sure that Microsoft Excel and Project are not running. (If in doubt, press Ctrl+Shift+Esc to launch Task Manager, and look in the Details or Processes tab for Excel.exe and Winproj.exe.)

  4. Uninstall all Palisade software using Windows Control Panel » Programs and Features (in Windows XP, Add or Remove Programs). If the uninstaller fails, keep going.

    • @RISK is alphabetized before A.
    • The DecisionTools Suite is alphabetized under D.
    • A book version might be under D, under T, or under P for Palisade.

    During uninstall, you may be prompted to deactivate a license. You want to uninstall without deactivating the license. (Read the prompt carefully before you click Yes or No.)

  5. Look for the folder C:\Program Files (x86)\Palisade or C:\Program Files\Palisade, and if it exists delete it.

  6. If there's any possibility the Palisade software was installed to a non-default location, do a search of your hard disk for file names containing "dtool" and delete the parent of the folder that contains those files. Exception: ignore anything under a folder called Recycled.

    Example: If you find DTools6_x64 in D:\MyStuff\AtRisk\System, the folder is System but you should delete AtRisk, the parent of that folder. Caution: While it's unlikely, it's possible that some non-Palisade files might have "dtool" in their names. If you're not sure about the contents of a folder you find through a search, consult Technical Support before deleting it.

  7. Run REGEDIT, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node (HKEY_LOCAL_MACHINE\Software in 32-bit Windows) and click the + sign to expand it. Right-click the Palisade subkey and select Delete to delete it and all of the subkeys below it.

  8. Still under HKEY_LOCAL_MACHINE\Software (HKEY_LOCAL_MACHINE\Software\WOW6432Node in 64-bit Windows), look for FLEXlm License Manager. If it exists, click once on it and then look at the right-hand panel. If you have a network license, right-click on PALISADE_LICENSE_FILE and delete it but don't do anything to any other entries you may see. If you have a standalone license, double-click on PALISADE_LICENSE_FILE to edit it, and delete all text and punctuation except C:\Program Files\Palisade\System or C:\Program Files (x86)\Palisade\System.

  9. Reboot your computer.

  10. Run the installer program(s): In Windows Vista, Windows 7 or later, right-click the installer and select Run as administrator. In Windows XP, double-click the installer (but you must e logged in as a full administrator).

    Important: During install, on the Customer Information screen, select "I am upgrading or reinstalling", if that option appears. Don't enter your Activation ID and don't select a trial license.

Actions after install:

Last edited: 2017-03-24

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