HomeTechniques and TipsAll ProductsTroubleshooter for Releases 5.x: PalDiagnostics5

1.18. Troubleshooter for Releases 5.x: PalDiagnostics5

Applies to: All products, releases 5.x

If you have later software these diagnostics won't work. Use Troubleshooter for Releases 7.x: PalDiagnostics7 or Troubleshooter for Releases 6.x: PalDiagnostics6.

Please note: The diagnostics utility is meant for your use in conjunction with Palisade Technical Support. While you're certainly free to look at the output, it's not presented in a user-friendly way.

This utility will take a snapshot of the license and other settings on your computer for Palisade software release 5.x and for Excel, to help us figure out just what's wrong and how to fix it.

Nothing is installed or changed on your computer. This utility simply copies the relevant settings and information to a file called PalDiagnostics5.txt in your temporary folder.

  1. Click this link.

  2. In your browser, select Save, not Open or Run, and save the file to your desktop.

  3. If you have Windows 7, 8, 10, or Vista, right-click on the file and select Run As Administrator. If you have an earlier version of Windows, double-click on the file to launch the utility. (Either way, it's important to run the diagnostics within the end user's login, because some settings vary from one user profile to another. Ask an IT person to help you if you are the end user and unable to run the utility.)

  4. Click the button Run Tests.

  5. When the utility finishes, you'll see a window on your desktop that contains a file called PalDiagnostics57.txt. Click File » Save As, and save the file to your desktop or any convenient location.

  6. Attach the saved PalDiagnostics7.txt file to your reply email; don't paste the contents of the file into the body of your email.

Last edited: 2016-06-01

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