HomeTroubleshootingAll Products: Startup"Unable to load ... Dtools7..."

2.87. "Unable to load ... Dtools7..."

Applies to: All products, release 7.x

When I try to start @RISK for Excel or one of the other Palisade tools, I get one of these messages

Unable to load C:\Program Files\Palisade\System\Dtools7_x86.xll

Unable to load C:\Program Files (x86)\Palisade\System\Dtools7_x64.xll

Unable to load C:\Program Files (x86)\Palisade\System\Dtools7_x86.xll

The needed versions of the Visual C++ libraries are not installed, or not installed properly. Please see Microsoft Components Required for Palisade 7.x Software Install, and install the needed version or versions.

Last edited: 2016-03-01

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