HomeTroubleshootingAll Products: Startup@RISK Turns NumLock Off

2.15. @RISK Turns NumLock Off

Applies to: @RISK 6.x/7.0.0

I have NumLock on, and I'm using Excel 2013 or 2016. When I launch @RISK, NumLock is turned off. What is wrong?

This is actually caused by a bug in Excel. We worked around it beginning with release 7.0.1 of @RISK. If you have current maintenance, your best solution is to upgrade to the current release. Ask Technical Support for an installer. (Include your serial number or Activation ID in your message.)

If you have @RISK 6.x with current maintenance, upgrade to version 7 to resolve this problem (and get great new features). Your Palisade sales office can assist you.

If you have 7.0.0 or older without maintenance, or policy in your organization doesn't allow upgrades, there's an easy fix: in Excel, click File » Options » General and remove the tick mark on the last option, Show the Start screen. Click OK and close Excel.

Last edited: 2017-02-17

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