HomeTroubleshootingAll Products: StartupApplication Settings Don't Persist

2.6. Application Settings Don't Persist

Applies to:
All products, releases 5.x–7.x
BigPicture, release 1.x

I made some changes in Application Settings, and clicked OK. Everything was fine until I closed Excel and reopened my Palisade software. Then I saw that the Application Settings had all reverted to their previous values, and my changes were lost.

The permissions in a portion of your System Registry are wrong.

Palisade software stores Application Settings in the System Registry, in subkeys under HKEY_CURRENT_USER\Software\Palisade. Somehow, you have write access to the keys where Application Settings are stored, but you don't have read access. You may have privilege to fix this, or you may need to call in your IT department. Here is the procedure:

  1. Launch the REGEDIT program. How you do that will vary, depending on your setup:

    • If you have a Windows key on your keyboard, press it and R at the same time, then type REGEDIT in the box and press the Enter key.
    • If you have a start Menu, click Start » Run, type REGEDIT and press the Enter key.
    • In some versions of Windows, bring up a search window and search for the app called REGEDIT.
  2. Navigate to HKEY_CURRENT_USER\Software, and if necessary click the triangle or plus sign to expand it.

  3. Right-click on Palisade and select Permissions. In the Permissions dialog, click the Advanced button.

  4. In the Advanced Security Settings dialog, click your user name (your Windows login), then click the Edit or View button. In the Permission Entry dialog, you should have Full Control. If you do, click Close and go to the next numbered step.

    • If you don't have Full Control, tick that box and click OK.
    • If you can't edit the permission boxes, permissions are inherited from a parent key. Close the Permission Entry dialog, then in the Advanced Security Settings dialog click Disable inheritance » Convert inherited permissions into explicit permissions. Click your user name and the Edit button. Tick the Full Control box and click OK.
  5. Back on the Advanced Security Settings dialog, tick the box Replace all child object permission entries with inheritable permission entries from this object, click Apply, and answer Yes to the confirmation prompt. If you get any kind of failure message, you will need to take ownership of the problem subkey(s). If you're not sure how to do that, do a Web search for "take ownership of registry key".

Last edited: 2015-12-24

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