HomeStandalone LicensesDownload and InstallTransferring Standalone Software 6.x/7.x to a New Computer

1.4. Transferring Standalone Software 6.x/7.x to a New Computer

Disponible en español: Cómo transferir software de Palisade 6.x/7.x (Standalone) a un nuevo equipo
Disponível em português: Transferindo o Software "Standalone" versão 6.x/7.x para um novo computador

Applies to:  All standalone (non-networked) Palisade software, releases 6.x/7.x
(If you have a 5.x release, please see Transferring Standalone Software 5.x to a New Computer.)

How can I transfer my Palisade software, standalone release 6.x/7.x, to a new computer?
or
How can I preserve the license while I reformat my computer or install a new version of Windows?

The procedure for transferring between computers is the same as the procedure for reformatting a computer. If you are reformatting, just think "before reformatting' and "after reformatting" when you read "old computer" and "new computer" below.

(Please note that this can be done only once in any 90-day period. If you have a short-term need, you can install the software and use it for 15 days as a trial, no more than once on any computer. Just click "Close" when the activation dialog appears, and you have full functionality.)

First, deactivate the software from your old computer, as follows:

  1. Run the software on the old computer and in the menu click Help » License Manager. (If you have already uninstalled the software and it is still activated, unfortunately you will have to reinstall it so that you can deactivate it. If you're not sure whether it's still activated, Technical Support at support@palisade.com can find out for you. If the old computer is broken, so that you cannot deactivate the software, please contact Technical Support.)

    Note: The software can't be run via remote login. However, you can deactivate it via remote login.

  2. Write down the Activation ID that is displayed, unless you already have a record of it.

  3. Click Deactivate.  If you have an Internet connection, click Automatic.  If you have no Internet, or if Automatic Deactivation fails, click Manual and follow the instructions on screen.

  4. After deactivating the software on your old computer, you can uninstall it in Control Panel » Programs and Features or Add or Remove Programs (requires full administrative rights), or leave it installed but inactive.

Next, install and activate the software. If you need an installer, please contact Technical Support. Include your serial number in your email so that we can send you the correct installer.

Please keep track of which Activation ID is activated on which computer. Palisade Technical Support has no way to find this information, so your records are a critical part of managing your licenses.

Additional keywords:  Move license, Move software, Transfer license

Last edited: 2015-09-29

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