HomeTroubleshootingAll Products: Startup"FAILURE: License is broken."

2.46. "FAILURE: License is broken."

Applies to:
All products, releases 5.x–7.x, standalone licenses
All products, releases 5.x–7.x, network server licenses

Everything was working fine, but I upgraded to Windows 8.1 or Windows 10, and now I can't run. Help » License Manager tells me "Failure: License is broken."

Windows 10 updates, or upgrading a computer to Windows 8.1 or Windows 10, may break an activated Palisade license, depending on the exact configuration of your computer. The upgrade should have no effect on certificate licenses, including textbook and course licenses. It should also have no effect on network client licenses, though a network server license may be broken.

First, make sure that your existing software is compatible with your new version of Windows. Please see Windows and Office Versions Supported by Palisade. If they are not compatible, you will need to upgrade your Palisade software. Please contact your Palisade sales manager to enter the order for the upgrade; if you have current maintenance there will be no charge. Contact information for all our sales offices is here.

When you have compatible Palisade software, the fix for a broken license is usually straightforward. Please don't try to reactivate your license. Instead, you have two options.

Last edited: 2016-10-25

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