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3.20. Recovering When a Concurrent Network Client Crashes

Applies to:
Palisade Concurrent Network software 5.x/6.x/7.x

How do I recover the license if a Concurrent Network client crashes?

No specific action is necessary or possible.

When a 6.x or newer client crashes, the license is reserved for ten minutes for that same client, and then returns to the available pool. If the same client re-runs the software within ten minutes after the crash, that client will automatically reuse the same license that it was using when it crashed. As usual, when the client closes Excel or unloads the add-in, the license returns to the available pool. If the crashed client doesn't come back on line or doesn't re-run the software, then after ten minutes the license is automatically recovered by the server software and returns to the pool of available licenses.

When a 5.x client crashes, the Concurrent Network license that was used by that client is not usable, not even by that client, for two hours and then automatically returns to the pool of available licenses. This is true regardless of the version of the server software. There's no way to speed up that process.

See also: Recovering When a Concurrent Network Client Is Idle

Last edited: 2018-02-27

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