HomeNetwork GuideFAQsMonitoring Network License Use

3.24. Monitoring Network License Use

Disponible en español: Monitoreo del uso de una Licencia Concurrente de Red

Applies to:
Palisade Concurrent Network software 6.x/7.x

How do I monitor client use of my network license?

Most information is displayed when you click the Status button in Server Manager. Further details are available if you click View in Advanced Options. Here is some assistance in interpreting the display.

Concurrent License Status

The long Concurrent License Status section displayed by the Status button is a pass-through from the FLEXnet software's lmstat program. It shows the license files, the status of the license service, and the status of the Palisade vendor daemon. Then it lists the Concurrent Network licenses, showing the license count for each one in this form:

licenses issued: 7 licenses in use: 3

The "licenses issued" is the number of concurrent users allowed on this license; "licenses in use" includes on-network users and borrowed licenses. These numbers may be off if you stop and restart the license service while a license is borrowed; see below.

If "licenses in use" is nonzero, there's one line for each current on-network or off-network user.

Concurrent License Currently in Use On Network

If a status line doesn't begin with ACTIVATED and doesn't contain the word "linger", it represents one user using the license on the network. This status line shows the user name, the computer name, and the date and time this user began using the license.

Concurrent Licenses Currently Borrowed (When Server License Is Certificate Type)

If a line ends with "linger" and a number, this is a license borrowed for use off network, when the underlying server license is the certificate type. The user name and computer name are shown, along with the date and time when the user borrowed the license. The date of scheduled return is not shown directly, but the number after "linger" is the number of seconds for which the license was borrowed; divide by 86400 to get the number of days.

Concurrent Licenses Currently Borrowed (When Server License Is Activatable Type)

If a line begins with "ACTIVATED LICENSE(S)", it represents a license borrowed for use off network, when the underlying server license is the activatable type (also called Trusted Storage). The status line shows the computer name and the date and time the person borrowed the license. There's no indication of the date the license is scheduled for return.

If you stopped and restarted the license service after a license of this type was borrowed, the borrowed licenses may not be shown in the status display. In this case, instead of including the borrowed licenses in licenses in use, the display shows a lower number of licenses issued. For example, if your activatable Concurrent Network license has five users, two have borrowed it, and none are using it on network, then you may see

licenses issued: 3 licenses in use: 0

The difference between the numbers still gives the number of licenses available, and the "Network Licenses Installed" box below always shows the total number of concurrent users licensed.

Concurrent License Usage History

The Status button shows the number currently in use and lists the current users, but it does not show any past usage of the license. To show all usage since the license service was last started, click the View button in Sever Manager's Advanced Options. Scroll to the bottom of the Notepad window that opens. OUT lines show when end users launched the software; IN lines show when end users closed Excel, or clicked Utilities » Unload Add-In, to release the license.

If your Concurrent Network is the activatable type, then borrowing or returning is indicated by an OUT or IN line with a user name of ACTIVATED LICENSE(S).

If your Concurrent Network is the certificate type, then borrowing a license is indicated by an IN line immediately followed by an OUT line, and returning a borrowed license is indicated by a REMOVING line immediately followed by an IN line. (Ignore "by administrator request" on the REMOVING line; the return was not necessarily done by an administrator.)

Enterprise License Status

If you have any Enterprise licenses on this server, a brief Enterprise License Status section appears in the display when you click the Status button.. It shows each Enterprise Network Activation ID, with the number of activated users and the total number of users allowed on the license.

Enterprise License Usage History

The Status button shows the number of activated clients and the total number of allowed users, but it does not show which clients have been activated. To show the Enterprise Network clients since the license service was last started, click the View button in Sever Manager's Advanced Options. Search in the Notepad window (Ctrl+F) for the Activation ID. Below the information block for the license, you will see one "Destination System Name" line for each activated client.

How can an end user find out who is using the network licenses?

End users can't get this information through the software. Server administrators can find it as described above.

The system denied a license to a user. How can I find out the reason?

If the problem is simply that all seats are in use, the user will see a message saying as much. But if seats are currently available and you're using FLEXnet options to control access, see the section Troubleshooting License Denials in the article Access Control in Concurrent Network.

Last edited: 2017-12-03

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