HomeTroubleshootingInstallationInstaller Just Shows a Windows Installer Help Message

1.6. Installer Just Shows a Windows Installer Help Message

Applies to:  All products, releases 6.x/7.x

When I run the installer, after the "extracting MSI" phase it just pops up a Windows Installer help message, like this:

Most occurrences of this problem are due to insufficient permissions, either running the installer within your browser or not running it as administrator. When you download the installer, and your browser prompts you for what to do, be sure to choose Save, not Run or Open. Then right-click the saved file and select Run As Administrator.

If that doesn't solve the problem, then something in your Windows setup is preventing the downloaded EXE-type installer from launching the extracted MSI-type installer. (Unfortunately, we have not been able to reproduce the problem here, so we're not sure just which setting is the problem.) Here is the workaround:

  1. Install the prerequisites listed in Microsoft Components Required for Palisade 7.x Software Install or Microsoft Components Required for Palisade 6.x Software Install. The instructions indicate which components should or should not be installed in your particular flavor of Windows.

  2. Open your temporary folder. Locate the extracted MSI-type installer file, right-click it, and select Run as administrator.

    TIP: To make the extracted installer easier to find, switch to Details view and sort by date modified. The file name is DTS63.msi, RISK63.msi, or similar. You may not be able to see the ".msi" part, but the file type is Windows Installer Package.

    If you can't find it, please contact Technical Support with your serial number and ask for a link to download the MSI installer for your product. When you download the link, select Save, not Run or Open; right-click the saved file and select Run as administrator.

Last edited: 2015-09-28

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