HomeTroubleshootingNetwork Server IssuesServer install (5.7): "A network error occurred while attempting to read from the file ..."

18.18. Server install (5.7): "A network error occurred while attempting to read from the file ..."

Applies to: All concurrent network server installs, releases 5.7
(For this error with 6.x/7.x, please see "A network error occurred" in a 6.x/7.x install.)

I purchased an upgrade or an additional product for my concurrent network license. I'm trying to run the server setup as instructed, but during the server install I get the error message

Error 1316. A network error occurred while attempting to read from the file ...

Palisade apologizes for this problem.  There is an error in the installer, causing it to fail with Error 1316 when another Palisade network server install has already been done.

If you're adding a second product, please follow the procedure in Two or More 5.x Network Products on Same Server.

If you're upgrading an existing product to a later release, please contact Palisade Technical Support at tech-support@palisade.com for customized instructions.  When you contact us, please include both the old and new serial numbers and mention that you're getting an Error 1316 during a second network server install.

Last edited: 2012-11-17

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