HomeTroubleshootingAll Products: Startup"Timeout error starting ... PalFlexServer.exe"

2.81. "Timeout error starting ... PalFlexServer.exe"

Applies to: All products, release 6.x/7.x

While trying to launch @RISK (Evolver, PrecisionTree, etc.), I get this error message:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServer7.exe

Or:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServer6.exe

(In 32-bit Windows, "(x86)" is not part of the message.)

PalFlexServer6 or PalFlexServer7 is the license process, and for some reason it's unable to start. Please follow these steps to verify that the license process is not disabled:

  1. Click Start » Run, type services.msc and press the Enter key.
  2. Find FLEXnet Licensing Service in the list, and check its status. It should be set for Manual start. If it's set to Disabled, right-click it, select Properties, change Startup type to Manual, and click OK. (There's no benefit to setting Startup type to Automatic.) Close the Services window.

If you change Startup type to Manual, you should be able to launch the software now. If Startup type was already Manual, or if the software still will not run, please check two other possible causes:

Last edited: 2015-10-07

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