STANDALONE LICENSE REPAIR PROCEDURE
                         PALISADE CORPORATION
                  Software Releases 7.5.1 and newer

These instructions are for use with a broken license in Palisade
software 7.5.1 and newer, but only in cases where you tried the Repair
button in License Manager and the automatic repair didn't work.

The manual repair needs you to look up the Fulfillment ID from your
Activation ID, execute a command to generate a request file, and send
the request file to Palisade. These instructions are not difficult,
but please follow them exactly.

(1) In License Manager, highlight your Activation ID with your mouse,
    and press Ctrl+C to copy it.

(2) Click the magnifying glass at the lower left of the License
    Manager window. An Advanced Options dialog will open. Click View.

(3) A Notepad window will open. Press Ctrl+F to bring up the Find
    dialog, then Ctrl+V to paste your Activation ID. Click Find Next
    to find a line that contains "Entitlement ID" and your Activation ID.

(4) Just above that line, you'll see a line containing "Fulfillment
    ID" and then a string in the format FID_1f42b49_14edacffcb3__7aea.
    Highlight just that string, not the words "Fulfillment ID", and
    press Ctrl+C to copy it.

(5) In the next line of this instruction file, highlight xxx and press
    Ctrl+V to replace it with the Fulfillment ID:

    -repair xxx -comm flex -gen C:\Windows\Temp\RepairRequest.xml

    Verify that you have pasted the FID string correctly, and that
    spaces separate it from "-repair" and "-comm". Then, close the
    Notepad window that was opened by the View button.

(6) Click the Execute button in License Manager's Advanced Options,
    copy your edited repair command from step (5) with Ctrl+C, and
    paste it into the Execute window with Ctrl+V.

    Caution! you need the whole line, including the - at the start.

(7) Click the OK button, and wait for the Notepad window to appear.
    Click File » Save As and save the file to your desktop as
    PalLicenseCommand2.txt.

(8) Close the windows and close Excel.

(9) Send an email to support@palisade.com (Palisade Technical Support).

    * Include your serial number or Activation ID (not Fulfillment ID)
      in the email, and mention that you need a license repair.
    * Attach C:\Windows\Temp\RepairRequest.xml to the email.
    * Also attach PalLicenseCommand2.txt (output of the Execute
      command) from your desktop to the email.
    * There's no need to send these instructions in your email.